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WhatsApp bans 3 million accounts in India

WhatsApp says that the abuse detection using its own automated tools operates at three stages of an account's lifestyle. Explained here.

Facebook owned messaging platform WhatsApp has announced that it has banned over 3 million Indian accounts in the 46-day period from 16 June to 31 July.

The company got 137 reports for account support, of which one was actioned, and 316 requests to accounts, the messaging giant said in its second compliance report under the new Rules, 2021.

“Indian accounts actioned through our prevention and detection methods, for violating the laws of India or WhatsApp`s Terms of Service and user-reports or grievances received, through 2 channels e-mail [email protected] regarding violations of WhatsApp`s terms of service, or questions about accounts on WhatsApp, published in the help center or, mails received by the India Grievance Officer via post,” the company said in a statement.

All grievances received from users in India via the grievance mechanisms are evaluated and responded to.

Overall, more than 95% of such bans in India are due to the unauthorized use of automated or bulk messaging (`Spam`). These numbers have also increased significantly since 2019 because our systems have increased in sophistication, the firm said.

In its first compliance report, which covered the time between 15 May and 15 June, WhatsApp had said it banned 2 million Indian users.

In July, search engine giant Google said that it removed over 1.5 lakh pieces of content based on complaints received in May and June, and over 98% of these were related to copyright.

WhatsApp says that the abuse detection using its own automated tools operates at three stages of an account’s lifestyle: at registration, during messaging, and in response to negative feedback, which it receives in the form of user reports and blocks. The instant messaging platform says a team of analysts augments these systems to evaluate edge cases and help improve effectiveness over time. 

A total of 594 grievances from Indian users were received during the 46 day period, out of which 316 were appeals, the report mentions. Moreover, 137 of these grievances were related to account support, and the rest were related to safety and product support.

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