Tuesday 17 May 2022
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Voice-based 24×7 toll-free national health portal launched

Shimla — JP Nadda, Union Minister for Health & Family Welfare, inaugurated the National Summit on Best Practices and Innovations in Healthcare in India today. At event, the Health Minister launched the National Health Innovations Portal which will be a repository of all innovations contributed by the states.

Nadda addressing the inaugural session of the National Summit on Good and Replicable Practices and Innovations in Public Healthcare System in India at Shimla
Nadda addressing the inaugural session of the National Summit on Good and Replicable Practices and Innovations in Public Healthcare System in India at

The Health Minister also launched a voice-based web portal for 24×7 toll-free health services. The NHP Voice Web is a round-the-clock toll free helpline (1800-180-1104) wherein the caller can get authentic health advices on various topics ranging from handy health tips, disease-related information, government health policies and programmes, health facilities, career options for students and other health related information.

This advanced system is capable of recognising user voice input. Currently the information is available in 5 languages namely English, Hindi, Tamil, Bangla and Gujarati; more Indian languages will be incorporated soon.

The idea behind using telephone technology as a medium to disseminate information is to reach out to the masses in remote locations, where there is no internet access, thus overcoming the barrier of illiteracy.

According to the minister, the summit is an effort to systematically identify innovations which can have a high impact to address morbidity and and facilitate their prompt scale up through a platform, which would provide repository, learnings, information on enabling milieu and cross-learnings. He added that, although some formidable challenges still need to be addressed in many States due to lack of sturdy infrastructure, shortage of skilled manpower to man the PHCs and CHCs, and procurement issues among other things, the National Health Mission had achieved significant and commendable health outcomes covering reduction in IMR, MMR, TFR and providing health care to marginalised sections and far-flung areas of the country.

He further stated that, while health was a state subject, the Centre was committed to providing all assistance and resources to the states in achieving health outcomes which is dependent on a sturdy and meaningful partnership between the states and the Centre. Nadda stated that, under the leadership of Prime Minister Narendra Modi, the country was progressing on a path of a constructive cooperative federalism where the States took the lead in designing and implementing programmes and schemes for the benefit of the masses.

The health minister further stated that Mission Indradhanush, 3 rounds of which have been completed and the fourth will soon commence on 7 July, has resulted in immunisation of more than 57 lakh children and more than 8 lakh pregnant women. About 14.5 lakh children have been fully immunised against 7 diseases preventable through vaccination.

Nadda also released guidelines prepared by his ministry for the Rogi Kalyan Samitis functioning in the States and for disbursal of free drugs in the States.

The health minister gave away awards to best practices from various States. The award for maternal health outcomes was given to Maharashtra followed by Andhra Pradesh and Haryana. In the category of “newborn survival”, Kerala bagged the first prize while the second and third prizes went to Rajasthan and Madhya Pradesh.

The 3-day summit is being organised by the Union Ministry of Health & Family Welfare with support from the Department of Health & Family Welfare, Government of Himachal Pradesh.

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