26.9 C
New Delhi
Friday 18 October 2019
Economy Business Uber to receive distress calls of passengers via WhatsApp

Uber to receive distress calls of passengers via WhatsApp

Uber has started a 24-hour security helpline to help customers during the journey with issues like car breakdown, dispute with driver etc


- Advertisment -

New Delhi: Taxi aggregator company Uber has started a 24-hour security helpline in the country. The company informed on Tuesday that on this helpline, customers can call at any time during the journey with issues such as car breakdown, some dispute with the driver, rudeness of the driver, etc. Previously, the company’s helpline had only the option of text messages. Now, complaints can be made through WhatsApp calls and the agent will attend the call of the hassled passenger/customer.

The Uber website says, “Uber is currently piloting a partnership with WhatsApp in select countries to send communications, such as customer support and account updates, via WhatsApp. To opt-in to receive these messages, enter your mobile number below. Please note that your WhatsApp number must match the mobile number on your Uber account to receive messages.”

Originally, the US company had said that this new security feature in its app enables customers to talk directly to the company’s security team. Keeping in mind the safety standards on its app, there is already an SOS button that helps customers connect with the police immediately in the case of an accident.

The helpline feature was undergoing experimental testing in Chandigarh since March. Now the company has launched the facility in its 40 Indian cities.

The company is already offering this facility in the US and Canada. The company said that this facility would be available initially in Hindi and English.

This service will not be available on Uber Lite.

“All our customers will now be able to use this helpline,” Pawan Vaish, the company’s head of central operations (travel) in India and South Asia, said in a press conference here. “You can call it at any time of the day or night. You can call it whenever you need during the journey,” he said.

Subscribe to our newsletter

You will get all our latest news and articles via email when you subscribe

The email despatches will be non-commercial in nature
Disputes, if any, subject to jurisdiction in New Delhi

Leave a Reply


Karva Chauth: Faith, legend behind viewing the moon through a sieve

The legend and Karva Chauth rituals vary across Rajasthan, Uttar Pradesh, Himachal Pradesh, Madhya Pradesh, Haryana, Punjab, Delhi and, in south India, Andhra Pradesh

Pakistan-Occupied Kashmir, Here We Come!

Study Wuhan and Mamallapuram in the backdrop of the fact that things are not quite working out in China-Pakistan economic relations, notwithstanding the urge of the communist state to contain India and that of the Islamic state to challenge it

Slowdown Has Reasons Other Than GST, Demonetisation

When all economic sectors decline, the mood of the market turns sombre, turning investors all the more reluctant to pump in money; the interdependence of industries means that the slowdown suffered by one would affect many

Where China & India, Resisting & Improving Democracy, Meet

What you see in Hong Kong is China resisting democracy; what you see in Kashmir is India promoting it; a reasonably capitalist China does not offer freedom politically but India, held back at times by the choice of the people, is still opening up; there could be a point of convergence as the two nations move in opposite directions

Omega-3: Study published in BMJ claiming no benefit for type 2 diabetes has myopic vision

Most respondents in the omega-3 study published in the BMJ are from Europe and North America; such results can hardly be applied worldwide
- Advertisement -


Pakistan-sponsored terrorists now sneaking into India are Afghan, Pashtun

A meeting attended by heads of Pakistan Army, ISI and terror outfits was held in Khyber Pakhtunkhwa of Pakistan where the plot was hatched

Manmohan Singh, is this your dissent or self-goal?

While the Congress is opposed to Veer Savarkar, Manmohan Singh tried today to not let the BJP take all the credit for recognising the freedom fighter

Pakistani F-16s chased Indian passenger plane in September

Two Pakistani F-16 aircraft tried to stop a SpiceJet aircraft on its way to Kabul carrying 120 passengers mid-air on 23 September

पाकिस्तान के साथ क्रिकेट संबंधों पर बोले सौरभ — मोदी, ख़ान तय करें

'पाकिस्तान के साथ खेलने के लिए हमें अनुमति लेनी होगी; अंतर्राष्ट्रीय दौरे सरकारों की अनुमति से होते हैं; हमारे पास इस सवाल का जवाब नहीं है'

Malaysia wants to import more from India after adverse comment on Kashmir

Mahathir Mohamad has always been supportive of Pakistan; India-Malaysia relations had improved after he was out of power in 2003

You might also likeRELATED
Recommended to you

%d bloggers like this: