Thursday 26 May 2022
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IndiGo denies child with special needs boarding right

More than 48 h after the fuss by a staff member of IndiGo, the company has issued an apology that hardly salvages the airline prone to controversies

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IndiGo ‘regretted’ today the incident that happened at the Ranchi airport on 7 May where the airline had debarred a child with special needs from boarding the flight. To show it is sincere in its apology, offered an electric wheelchair for the child.

“We offer our sincere regrets to the affected family for the unfortunate experience. As a small token of appreciation, would like to offer (an) electric wheelchair for (the) child barred from boarding (the) flight,” CEO Ronojoy Dutta said in a statement about two days after his company betrayed insensitivity.

The airline “took the best possible decision under difficult circumstances,” the CEO of the company that had once become the most successful private airliner allegedly due to the ‘generosity’ of the UPA regime when Praful Patel used to be the civil aviation minister said.

Civil Aviation Minister Jyotiraditya Scindia said that no human being should have to go through this and he is himself monitoring the probe into the incident.

As the boy was prohibited from boarding the airline’s Ranchi- flight on Saturday, his parents, who were with him, also decided to not enter the plane.

The incident came to after other passengers posted about this incident on social media last evening (refer to the screenshot).

Commenting on one such social media post regarding this incident, Scindia wrote on Twitter today, “There is zero tolerance towards such behaviour. No human being should have to go through this! Investigating the matter by myself, post which appropriate action will be taken.”

DGCA chief Arun Kumar had said yesterday that the regulator had sought a report from on this matter. “The Directorate General of Civil Aviation (DGCA) is probing this incident and it will take appropriate action,” he said.

When asked about the incident, had said yesterday, “In view of the safety of passengers, a specially-abled child could not board the flight with his family on 7 May, as he was in a state of panic.”

A passenger had retorted, “The only person who is in panic is you.”

Even doctors, government officials and senior citizens on board the flight could not persuade the staffer to let the child board the plane.

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