India takes World Bank loan for Assam


New Delhi: An agreement for International Bank for Reconstruction and Development (IBRD) credit of $39.2 Million from World Bank for the project Assam Citizen Centric Service Delivery was signed today.

The loan agreement was signed by Raj Kumar, Joint Secretary (MI), Department of Economic Affairs, Ministry of Finance, on behalf of the Union government and Hisham Abdo, Manager, Operations (India) on behalf of the World Bank. The Implementing Entity Agreement was signed by the Additional Chief Secretary, Government of Assam, on behalf of Government of Assam, and the Country Director (India) on behalf of the World Bank.

The programme size is $49 million, of which $39.2 million will be financed by the bank, and the remaining amount will be funded out of the State budget. The programme duration is 5 years.

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The objective of the project is to improve people’s access to the delivery of selected public services in Assam. The project seeks to enable citizens to access services under the RTPS Act in a timely, efficient, and accountable manner. It adopts an integrated approach to improving access and accountability.


The Government of Assam (GoA) had initiated the Citizen-Centered Service Delivery (CCSD) project with funding support from the World Bank. The CCSD project plans to initiate electronic delivery of citizen services with the aim to improve citizen access to targeted services, particularly in remote areas. Citizens, especially the rural communities who are heavily dependent on government services, will be the principal beneficiary group of the project.

The inclusive approach will contribute to access improvements in 4 key ways by:

(i) expanding the number of Right to Public Services Act (RTPS) services which are digitised and available on-line;
(ii) improving connectivity infrastructure especially in underserved areas to enhance citizen access to services;
(iii) engaging local populations in service delivery (through both participatory and digital approaches) so that targeted priority services for the rural communities are accessible; and
(iv)  strengthening service delivery by front-line institutions.

The key components of the project are digitization of services, ICT infrastructure, citizen engagement, front-line delivery institutions ? as well as a comprehensive change management initiative that would be managed through a ProjectManagement Unit (PMU).

Govt of Assam will hire a firm

To assist the achievement of the key project outcome relating to expanding access to public services especially for the rural poor, GoA intends to hire a firm to provide Project Management Consultancy Support (PMC) Services to the PMU. These services would include comprehensive technical and programme management support over the preparatory and implementation phases of CCSD project.  Under this, the PMCS contractor will:

Act as a technical advisor to the PMU and the Government of Assam for the CCSD project as a whole and for its multiple and diverse components.

Conceptualise and support implementation of an overall outcome-focused project strategy for CCSD, including development of detailed project implementation plan; development and management of an approach for electronic delivery of selected services which includes comprehensive re-engineering of all pertinent processes (front and backend); design of a suitable/contextualized ICT solution including the sizing of hardware, networking, software and connectivity;development of change management and capacity building strategy; strengthening of front-line delivery institutions; planning for citizen-engagement to inform design and delivery of e-services; monitoring and evaluation strategy and its implementation; and financial management associated with the project.

Support bid preparation; extensive vendor management, which includes helping project team during the vendorselection process; and supervision and monitoring of all project implementation activities, many of which will be conducted through large-scale contractors.
d. Provide technical support for organizational change management process and staff training services, which includes co-coordinating with stakeholders to successfully operationalize and institutionalize the system.

GoA now invites eligible reputed consultants with similar proven experience to indicate their interest in providing Program Management Consulting Support services. Interested Consultants should provide information demonstrating that they have the required qualifications and relevant experience to perform the services.

The short-listing criteria are:

  1. Annual Financial Turnover of Minimum Rs 50 Million for last three financial years each from project management and strategy consulting for improved citizen access to public services involving managing change within the government departments, interaction with citizens, ICT infrastructure solutions, digitization to support delivery of e-services, strengthening front-line institutions delivering public services, and citizen engagement to ensure citizen-centered delivery of services.
  2. A minimum of 5 years of experience in collaborating with and working on government initiatives, preferably those related to eGovernance or citizen-centered projects.
  3. Experience of having successfully completed at least 3 Projects of similar size in the field of ProgramManagement Consultancy in last 5years.

The eligible consulting firms are requested to furnish their following duly certified information clearly:

  1. Name, address, facsimile number, e-mail address.
    b. Core business area, number of years in the business and annual reports of last three years.
    c. Ownership and organizational structure
    d. Details of andclient references for at least 3 similar Assignments over the last 5 years, as mentioned above; and experience, if any, of havingworked on projects funded by International Multilateral/ Bilateral sources.
    e. Record of collaboration with governmentagencies, preferably on e-Governance and citizen-centered projects
    f. Record of achievement of outcomes related toelectronicdelivery of public services for citizens residing in remote areas
    g. Organizational experience (at least10 years and minimum 3 projects of similar size and complexity) in managing design and implementation of electronic services(e-services) projects preferably with public sector organizations in India, including:
  • Project planning and budgeting
  • Support to procurement of related goods and services includingdrafting of terms of reference, request for proposal and expressions of interest, suggesting and methods to procure, process to assess and select vendors, and monitoring their work
  • Design and implement departmental processes to support back-end processing and change management
  • Develop and manage an outcome-oriented monitoring and learning system forproject effectiveness and efficiency
  • Implement strategiesto support demand-side approaches to improve citizen engagementand feedback in remote, underserved communities
  • Assemble and manage staff and consultants with diverse skill sets
  • Understand government processes and procedures to design and implement large eGovernance and institutionalstrengthening projects, including compiling the Detailed Project Report, managing procurement and hiring procedures, and the like
  • Produce high quality, user friendly project progress reports

In-house technical and implementation expertise (at least 20 years of cumulativestaff experience most related areas) on e-services delivery projects on all elements related to digitization, telecominfrastructure, citizen engagement and front-line service delivery institutions
i. Expertise in design and delivery ofchange management modules for large and multiple government departments
j. Knowledge of externally aided projects, preferably those of the World Bank

The attention of interested Consultants is drawn to paragraph 1.9 of the World Bank’s Guidelines: Selectionand of Consultants[under IBRD Loans and IDA Credits & Grants] by World Bank Borrowers, January 2011 (“ConsultantGuidelines”), available here, setting forth the World Bank’spolicy on conflict of interest.  In addition, please refer to the following specific information on conflict of interestrelated to this assignment: As per the rules, the selectedconsultant and any sub-consultants and any entity affiliated with suchconsultant/sub-consultants, shall be disqualified from providing goods, works or services (other than consulting services)resulting from or directly related to the Consultant’s Services for the preparation or implementation of the project.

Consultants may associate with other firms in the form of a joint venture or a sub-consultancy to enhancetheir qualifications. However, the nature of association must be clearly mentioned in the EoI.

The Program Management Consulting Support firm will be selected in accordance with the procedures set outin the Consultant Guidelines, following QCBS method.

Expression of Interest must be delivered in a written form, tothe address below in hard copy or by emailnot later than 31st March,2015 (17:00 hours). EoIs received thereafter will not be considered.

Further information can be obtained at the address of the State Project Director in Assam given below during office hours from 10.00 to 17.00 hours onall working days.

Hemanta Narzary
State Project Director,
ARIAS Society,
Agriculture Campus,
Khanapara, Guwahati,
Phone No: +9194357 32517

U Hazarika
Nodal Officer, ACCSD Project
& Joint Secretary to the Government ofAssam
Administrative Reforms & Training Department
Block-A, 4th Floor, Assam SecretariatComplex
Dispur, Guwahati 781006
Phone No.: +919435045682
E-mail: <ahref=””>

IBRD Loan: US$39.20 million
Terms: Maturity = 19 Years, Grace = 5 Years
Project ID: P150308

Official PDF , 13 pages 0.36 MB

Some of the negative impacts and mitigation measures include: (1) arrangement for handling and disposal in place in line with E-waste rules, 2011 as amended from time to time; (2) arrangement for handling and recycling in place in line with batteries rules 2001, as amended from time to time (latest 2010); and (3) recycling arrangements in place in line with Assam pollution control board requirements.

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