Hyderabad: Nearly 1,600 people in the Hyderabad office of GenPact, who look at thousands of Facebook posts daily, will now be paid up to Rs 2,50,000 per annum or around Rs 20,000 per month. The salary of GenPact employees, who are actually the contractor workforce for Facebook and carry out moderation work for the company, has been hiked to Rs 20,000 per month from the earlier Rs 8,000 per month.
The Facebook posts that are flagged off for possible violation of its terms and conditions are reviewed by the GenPact employees and then they take action accordingly. Facebook posts with contents showing nudity, violence, and politically sensitive material are reviewed by the employees.
In February, it was reported that the GenPact employees who do moderation work for one of the richest companies headed by one of the richest persons in the world, were not only underpaid but they also suffered psychologically while reviewing with uncomfortable Facebook posts.
“We can confirm that GenPact did recently raise salaries for our team in India that supports Facebook as part of an annual review process that emphasizes paying a competitive market rate,” GenPact said.
Even though the salary of Indians who do moderation work for the company has been more than doubled, it is still grossly low compared to how much the employees doing the same work are paid in the US. Facebook had earlier noted that in the US, it was paying $ 22 (around Rs 1,400) per hour to its moderators.
It was reported further that “the recent hikes applied only to new recruits and were not applicable to existing workers.”
Firms like Cognizant and GenPact, have become more reliable to technology companies like Facebook. While the core staff (engineers, product managers) are paid handsomely in big tech companies like Facebook, the companies have outsourced tricky and labour-intensive work like content moderation which requires a large workforce.
A large workforce is not something that tech companies want to build because of the high cost and they also escape the responsibility that comes with hiring full-time employees.
In February, Facebook noted on its Newsroom Page, “In order to scale this (content moderation) quickly, we developed partnerships with highly reputable global partners like Accenture, Cognizant, GenPact and others with good standards for their employee care… We are committed to working with our partners to demand a high level of support for their employees; that’s our responsibility and we take it seriously.”
The salary hike is one of the measures Facebook has asked its contractors to take for GenPact employees doing laborious work. GenPact said that the increase in the salary of people working under Facebook “reinforces our commitment to our employees and helps us attract and retain top talent.”