While the government has asked people to stay at home in the 21 days to save themselves from coronavirus infection, with a national lockdown announced by Prime Minister Narendra Modi until 14 April across the country, Big Bazaar of Future Group started doorstep delivery service in many cities as it had already been on the go in several cities beginning 17 March.
So far more than 600 patients of the novel coronavirus disease (COVID-19) have been found in the country and 10 have lost their lives. In such a situation, e-commerce companies making home delivery of food and groceries at home are exempted from this ban in the COVID lockdown guidelines of the government.
Grofers, BigBasket and Flipkart Supermart will start taking orders after midday on Wednesday after initial woes — more than a week after Kishore Biyani-founded Big Bazaar. The service seems to be closed until the news is written on Amazon Pantry, but it is also expected to be operational by Wednesday evening.
Local administration is the problem all the e-commerce companies face, as they announced delayed service. It has taken some time for the local administration to understand the guidelines of the central government and the police personnel deployed in law and order who are preventing lockdown violations at the ground level. Slowly, the situation seems to be clear and normal.
Ration, grocery, fruit, vegetable, milk, fish, meat, fodder shops will be open in the COVID national lockdown.
At least 12 hours after the PM’s speech, on Wednesday afternoon, Gurugram police tweeted that other e-commerce companies including Grofers, Flipkart, Amazon, BigBasket, Big Bazaar were being allowed to start work. The headquarters of Grofers is Gurugram. Similarly, Bangalore Police Commissioner Bhaskar Rao tweeted on Wednesday afternoon after half-past one and said that he has called a meeting of all the e-commerce companies offering essential services at 7 pm and they will be supported. Flipkart and BigBasket are headquartered in Bengaluru.
In view of the restrictions that have started in different states for the past several days on the COVID, Big Bazaar had already started the home delivery service in many cities as well as the phone number of the store. The company started doorstep delivery on 17 March in Bengaluru and 19 March in Mumbai, Kolkata, Bhubaneswar, Guwahati, Nagpur, Patna and Ranchi.
The case in this section on the violation of COVID lockdown, even jail and fine for two years.
Before the PM’s announcement on March 24, she had issued home delivery service and phone numbers for it in several cities of Gujarat, Maharashtra and Rajasthan. Therefore, Confusion was not seen in Big Bazaar’s service after the lockdown was announced. Customer orders are very high, which all companies are facing difficulty in fulfilling.
Big Bazaar has tweeted that due to unexpected orders of doorstep delivery, customers may get the home deliveries late. A Big Bazaar spokesperson told Live Hindustan that the company is trying to supply essential items as much as possible through 289 stores across the country. The company says that its stores are open and with the available staff, she is engaged in the home delivery of orders.
The management of Gurugram-run Grofers was sorting out problems with the administration after the PM’s All India lockdown announcement. Grofers tweeted on March 24 that she is working with the administration when it is on the list of companies offering mandatory services. The company’s co-founder and CEO Albinder Dhindsa tweeted after the PM’s announcement that the company was working with the administration to restore the service. Dhindsa tweeted on Wednesday that work has started in collaboration with the administration. Not long after that, the company also tweeted and announced to start the order and delivery service soon.
In an official statement released by the company, Dhindsa said that Grofers is taking all steps to deliver the required goods to the customers on time. The company has said that due to complications in the last few days there has been a backlog of 4 lakh orders but with the cooperation of the administration the operation is restored and will start taking orders very soon. Dhindsa said that this work is accountability and taking it seriously, the Grofers team is working round the clock to deliver it to the house of the people waiting for the essentials.
Service has also been restored at the Flipkart Supermart. The company’s CEO Kalyan Krishnamurthy has announced to resume service at 8.15 pm on Wednesday night. Earlier in an update on the company’s blog on Wednesday, it was said that the service is currently suspended and the police-administration is in talks. The company also cited the safety of the staff engaged in delivery as one of the reasons for suspending the service as the police are stopping, harassing and supplying supply staff in many parts of the country. In Bangalore, Police Commissioner Bhaskar Rao has called a meeting at 7 pm in which complete arrangements can be made that there is no problem in the operation of e-commerce companies.
Bengaluru-based BigBasket has also started taking orders after recovering from the complications of Tuesday night and Wednesday morning, but due to the high load of customers on the site, the service is currently limited to its registered customers. is. A notice has been placed on the company’s site that due to unexpected demand, access to the website is currently being given only to existing customers. Others try after some time.
Earlier on Wednesday, the company said on Twitter that despite the central government’s clear instructions, we are unable to serve due to the restrictions of the local administration and the officials are in talks.
The notice has been posted at 7 pm on the site of Amazon’s pantry, Amazon’s grocery service, which reads in English- “Dear customers, we are unable to deliver due to local restrictions. We are in the process of starting the supply of essential goods Talking to the authorities. We will inform you by SMS or mail if we have any updates. If you want to cancel your order, do so on the site Can. “
Amazon’s India head Amit Agarwal tweeted on Twitter on Wednesday morning in which he thanked PM Narendra Modi for giving the necessary service status to e-commerce. Aggarwal has appealed to the local administration to help the company in serving the people. Amazon’s services are also expected to be operational very soon and that is why the company has started giving priority to items like grocery, food grains in its stock.
Mumbai-based Nature’s Basket is also taking home delivery orders from customers on Wednesday but the company has alerted customers on its site that there may be some delay in delivery of goods due to limited staff. The company, serving Mumbai, Pune, Bangalore and Kolkata, has said on the site that the stock is full, there is a problem due to lack of people but delivery will happen.